Too Bad Racks Are So Bad . . . .
"Consumer Reports" says Bosch is the best for dishwashers, just as LG is the best for washers and dryers. I purchase an LG washer and dryer online not too long ago, and have no regrets. Hence, I had little reservations about ordering a Bosch dishwasher online from Lowes. My one reservation was the design of the racks. Shouldn't one see them in a store first? I decided no and totally regret that!
First the good . . .
This Bosch is wonderful at cleaning, quiet as can be, has both long and short (30 minutes) wash cycles, a sanitizer option, an easy-to-use control panel, and has a door that is both easy to open and close. It does not have heat dry apparently, though, but all the dishes come out totally dry, with the exception of plastic containers. Nevertheless, they do dry if the dishes are not put away right after the cycle finishes. No different than the KitchenAid dishwasher being replaced. It also has a timer that counts down, so you know when your dishes will be done, something the KitchenAid lacked. Plus, it was the least expensive Bosch. I no longer see expensive appliances as being a necessity. Some less expensive models of appliances strangely often last longer than the more expensive ones.
Finally, installation was no problem for our plumber. He installed it quickly, including redoing everything under the sink, and charged a little less than $200.
Now the bad . . . .
Both the bottom and top rack designs are unbelievably terrible. Do they have different type dishes, pots and pans in Germany or something? Seriously, the tines are either too close or too far apart to easily place everyday dishes, pots and pans. It does hold a lot of plates at one time, however, if that is something you want. They come out clean, too, even though you would think they would not, due to the closeness of the tines. The two silverware holders are also nice, because you can easily take one out at a time and carry it to the silverware or utensil drawers. In addition, you don't have to use both, if not needed, which provides more space.
Yet the space left is just more challenging space to fit in dishes. Bowls on the bottom rack tend either to not fit, or to have so much space that they can't stay upright. I'm not exaggerating about the strangeness of the racks. Make sure you see the racks in a store, if you think I am. Also, no users who have little patience, or lack loading skills, should even consider for a moment buying this dishwasher. Plus, no one who has a tendency to pull out bottom racks quickly should get it. There's a great handle on the bottom rack to grab and pull, but if you pull too forcefully, the rack goes off the rails! Finally, with the exception of plates, this dishwasher holds a lot less than the KitchenAid we had, so that's more loads that have to be done. We were already doing one a day.
In conclusion, Bosch needs to redesign the racks and provide free replacements to buyers of this dishwasher. Of course, they won't do that. They'll just forward my complaints to their designers. Little good that will do. Right now, my chances of ever buying another Bosch dishwasher is zilch. After I was so excited about finally getting one . . . .
P.S. Only a quick-start manual was included, not the full-size one online.
Originally posted on Bosch.com
No, I do not recommend this product